Skip to Content

Privacy Policy

Privacy Policy & Terms

1. Privacy Policy


At Talents Garden General Trading we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclosure, and safeguard your data when you visit our website or use our services.

Information We Collect

  • Personal Data: Name, email address, phone number, shipping and billing address provided during registration or checkout.

  • Payment Information: Transaction details processed securely via certified payment gateways (we do not store credit card details on our servers).

  • Usage Data: IP address, browser type, device information, and browsing patterns collected automatically through cookies and tracking technologies.

How We Use Your Information

  • To process, fulfill, and manage your orders and transactions.

  • To communicate with you regarding updates, customer service, and promotional offers (if opted-in).

  • To improve our website performance, user experience, and service offerings.

  • To comply with legal and regulatory obligations.

Data Security & Sharing

We implement strict technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. We do not sell, rent, or trade your personal information. We may share data only with third-party service providers (such as logistics partners and payment processors) solely to facilitate our services.

2. Return & Refund Policy

Return & Exchange Eligibility

  • Timeframe: Customers can request a return or exchange within [e.g., 7 / 14 days] from the date of receiving the order.

  • Condition: Items must be unused, in their original condition and packaging, with all tags attached, accompanied by the original receipt or proof of purchase.

  • Non-Returnable Items: Customized products, perishable goods, or personal care items (for health and hygiene reasons) are not eligible for return unless defective.

Damaged or Defective Items

If you receive a damaged or incorrect item, please contact us within [e.g., 48 hours] of delivery with clear photographs/videos of the issue. We will arrange a free replacement or full refund including delivery charges.

Refund Process

  • Payment Method: Refunds will be credited back to the original method of payment used during checkout.

    • Card Payments: Refunds usually process within 7–14 business days depending on your issuing bank.

    • Cash on Delivery: Refunds will be issued via bank transfer or store credit.

  • Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error or a defective item.

3. Terms of Service

  • Intellectual Property: All content on this website (logos, graphics, text, images) is the property of [Company Name] and is protected by copyright laws.

  • Limitation of Liability: [Company Name] shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website services.

  • Governing Law: These terms and policies are governed by and construed in accordance with the laws of the United Arab Emirates (UAE).

Contact Us

If you have any questions regarding these policies, please reach out to us at:

  • Email: info@talenteast.online